Privacy policy

Last updated: 6 January 2026
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This Privacy Policy explains how On The House (“OnTheHouse”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit our website, sign up to our newsletter, contact us, or use our services (including browsing events and membership features). (PASTE CORRECT URL AFTER DOMAIN CONNECTION)
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We respect your privacy and process personal information in accordance with applicable data protection laws, including the UK GDPR, EU GDPR, and the UK Data Protection Act 2018.

1) Definitions

“You” / “your” means any visitor to our Site, anyone who contacts us, subscribes to our newsletter, or engages with membership features.
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“Site” means our website and pages operated by us, including the events map, membership pages, and contact form. (on-the-house-85f5e0.webflow.io (PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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“Event” means an event displayed on our Site (including “spotlight” listings and map listings). (on-the-house-85f5e0.webflow.io (PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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“Partners” means event organisers, venues, brands, or other third parties that provide offers, perks, or experiences promoted on the Site.

2) Who we are (Data Controller)

On The House is the data controller for the personal information described in this Privacy Policy.
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Contact (privacy): If you have questions or want to exercise your rights, contact us using the Contact Us form on the Site. (on-the-house-85f5e0.webflow.io (PASTE CORRECT URL AFTER DOMAIN CONNECTION))
PASTE PRIVACY EMAIL

3) Where we collect your information from

We collect personal information:
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- directly from you when you submit a form (e.g., contact form or newsletter sign-up); (on-the-house-85f5e0.webflow.io (PASTE CORRECT URL AFTER DOMAIN CONNECTION))
- automatically when you browse the Site (e.g., cookies, device data, analytics); (on-the-house-85f5e0.webflow.io (PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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from publicly available sources where relevant (for example, if you interact with our official social media pages).

4) The personal information we collect

Depending on how you use the Site, we may collect:
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A) Information you provide
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Contact details (e.g., first name, last name, email address) and the message content you submit via forms. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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Newsletter subscription information (typically email address and preferences, if collected). (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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Membership-related information (if/when membership sign-up is enabled), such as account details and subscription status. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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If you purchase a premium/membership product in future: payment and transaction metadata (we typically receive confirmations and references from payment providers, not full card details).
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B) Information collected automatically
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Technical data: IP address, device type, browser type, operating system.
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Usage data: pages viewed, clicks, time spent, referring pages, approximate location (derived from IP).
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Cookie/identifier data for preferences, analytics, and (where enabled) marketing. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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C) Location information
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If we offer “events near you” / map features, we may process:
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- approximate location (from IP), and/or
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- precise location (only if you choose to share it via your browser/device permissions). (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
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Sensitive data
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We do not intend to collect special category (sensitive) data. Please avoid submitting sensitive information via our contact form.

5) How we use your information and our lawful bases

We use your information for the purposes below:
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A) To operate and improve the Site
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Provide website functionality, troubleshoot issues, and improve performance and content.
Lawful basis: Legitimate interests.
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B) To show events and relevant content
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Display event listings, map features, and location-relevant content where enabled. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
Lawful basis: Legitimate interests; and consent where precise location permissions are requested.
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C) To respond to messages and enquiries
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Reply when you contact us through the Site. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
Lawful basis: Legitimate interests; and/or steps prior to entering a contract (if relevant).
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D) Newsletter and updates
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Send newsletters or updates when you sign up. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
Lawful basis: Consent (you can unsubscribe at any time).
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E) Membership features (including premium benefits)
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Administer membership benefits (e.g., early access, time slots, rewards/discount mechanics), if/when enabled. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
Lawful basis: Contract (to provide membership) and legitimate interests (service administration).
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F) Safety, fraud prevention, and legal compliance
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Prevent abuse, protect our services, and comply with legal obligations.
Lawful basis: Legitimate interests and/or legal obligation.
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Automated decision-making
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We do not make decisions based solely on automated processing that produce legal or similarly significant effects.

6) Sharing your information

We may share personal information with:
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- Service providers (e.g., website hosting, analytics, email delivery, CRM tools) who process data on our behalf;
- Partners (event organisers/venues/brands) only where necessary, for example if you request something that requires partner fulfilment (and where applicable, we’ll tell you at the point of collection);
- Professional advisers (legal/accounting) as needed;
- Authorities where required by law.
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We require service providers to protect your information and use it only for our instructions.

7) International transfers

Some of our service providers may process data outside the UK/EEA. Where this happens, we use appropriate safeguards such as:
adequacy regulations/decisions, and/or UK IDTA / EU Standard Contractual Clauses, and/or additional technical and organisational security measures.

8) Data retention

We keep personal information only as long as necessary:
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- Contact form enquiries: typically up to 24 months after our last interaction (unless we need longer for legal reasons). (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
- Newsletter subscriptions: until you unsubscribe. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
- Membership/account data: for as long as your account is active, plus a limited period afterward for support, fraud prevention, and legal compliance.
- Transaction records: typically up to 7 years to meet tax/accounting obligations.
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We securely delete or anonymise data when it is no longer needed.

9) Cookies

We use cookies and similar technologies to:
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- enable essential site features;
- remember preferences;
- understand site traffic and usage;
- support marketing/analytics where consent is provided.
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You can manage cookies via your browser settings and, where available, the cookie banner/settings on the Site. (on-the-house-85f5e0.webflow.io(PASTE CORRECT URL AFTER DOMAIN CONNECTION))
(See also our Cookie Policy page.)

10) Security

We use appropriate technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. No system is 100% secure, but we work to keep protections appropriate to the risk.

11) Your rights

Subject to applicable law, you may have the right to:
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- access your personal data;
- correct inaccurate data;
- request deletion;
- restrict processing;
- object to processing (including direct marketing);
- data portability;
- withdraw consent at any time (where processing is based on consent).
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To exercise these rights, contact us via the Contact Us form on the Site. (on-the-house-85f5e0.webflow.io (PASTE CORRECT URL AFTER DOMAIN CONNECTION))

12) Third-party sites

Our Site may link to third-party websites (e.g., social platforms). Those sites have their own privacy practices, and we recommend reviewing their policies before providing personal information.

13) Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and the “Last updated” date will change accordingly.

14) Complaints

If you’re unhappy with how we handle your information, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with your local data protection authority (in the UK, the ICO).